Grievance Policy And Procedure

CONGREGATION MT. SINAI ANSHE EMETH AND EMES WOZEDEK OF WASHINGTON HEIGHTS, INC. (“MSJC”) strives to meet our moral and legal obligations to our members and community and to adhere to Jewish law and ethics and the laws and regulations of the United States, New York State and New York City. It is the intention of MSJC to foster a harmonious and healthy environment for all who enter MSJC property and/or attend MSJC sponsored events. We encourage all to voice their concerns and their complaints.To that end, we implement this Grievance Policy and Procedure (the “Grievance Procedure”) that outlines how to lodge a complaint of discrimination, harassment, retaliation or other objectionable conduct, and how MSJC will respond.

In the event of a situation that represents an immediate threat to health and safety, please contact appropriate emergency personnel (e.g. 911) as well as a shul officer in addition to filing a formal complaint if you so choose. Crime victims are encouraged to seek redress pursuant to the relevant local, state and federal laws in addition to registering a complaint with MSJC. MSJC will not assume any responsibility for facilitating or intervening on behalf of any party to this Grievance Procedure in dealings with law enforcement authorities.

If you have a complaint you consider less serious in nature, you may choose to bypass these procedures. You may simply contact the Executive Director, use suggestion boxes located throughout the MSJC building, or email suggestions@mtsinaishul.com. However, such attempts at direct resolution will not be subject to the procedures in this Grievance Procedure. Should your initial attempts at direct resolution prove unsuccessful or unsatisfactory, you may then choose to file a formal complaint as per the procedures outlined below.

To discuss a concern you may contact:

ombuds@mtsinaishul.com (Sarah Gordon 2017-2018) or         grievance@mtsinaishul.com (Sarabeth Weisel, Tamar Novick, and Eitan Bitter 2017-2018)

Complete Grievance Policy and  Procedure 

 

Thu, November 23 2017 5 Kislev 5778